Frequently Asked Questions

  • Why has my container not been discharged yet when the vessel is alongside?

    Although the vessel is alongside and working the vessel has not fully discharged all its containers.   An average container ship exchanges (discharges and loads) approximately 2,000 containers and handling larger move counts can take up to 48 hours.
    There is a planned vessel programme for discharging and loading containers.  This programme is sent to the shipping line before the vessel arrives at the terminal.  The programme provides an estimated time of discharge or load for each container box.  Please contact your shipping line for more information.

  • Status shows ‘container on ship, vessel not arrived’. Where is the vessel?

    Please refer to the vessel schedule which provides an estimated arrival time (ETA) and estimated departure time (ETD).  Vessel with a green light are confirmed times.  Please note, vessel times are subject to change at short notice due to, for example, poor weather or delays at a previous port facility.

  • What time is my container being discharged?

    There is a planned vessel programme for discharging and loading container boxes.  This programme is sent to the shipping line before the vessel arrives at the terminal.  The programme provides an estimated time of discharge or load for each container box.  Please contact your shipping line for more information.

  • Why is my container on hold?

    A container can be put on hold for a number of reasons.  See below:

     

    Contact

    Customs hold by HMRC

    A notification will be sent to your clearance agent, please contact them for more information.

    Terminal hold by DP World Southampton.
    For example, a box may be damaged in
    transit or its security seal could be broken.

    Please contact DPWS Cargo Manager on 023 80 706310

    Operator or shipping line hold
    For example,  issues with the documentation

    Please contact your shipping line.

  • What is the shuffle rate?

    At DP World Southampton we do not stack laden import or export containers more than three high.  The shuffle rate is the number of container moves the terminal needs to make to reach your box.

    For example

    Position A (bottom /ground box)

    2 shuffles

    Position B (middle box)

    1 shuffles

    Position C (top box)

    0 shuffles

     

  • What is a Transfer Area?

    DP World has three transfer areas from which hauliers can drop off and pick up a container.
    The transfer areas are positioned around the terminal to ensure maximum use of resources and efficiency to ensure that cargo is loaded or delivered as quickly as possible. The principle is to allocate the transfer area closest to where the container is in our yard.
    There is also a separate, dedicated empty park for the receiving of empty containers for subsequent export.

  • My container is available for release, what does this mean?

    Your container is customs cleared, there are no other authority holds on the box and all the necessary paperwork has been completed. This means your container is available for onward distribution  by your chosen mode of transport.
    Contact your freight forwarder or haulier to ensure that a VBS booking has been made if your container is being collected for onward distribution by road.