Using the Appointment History – Daily Report selection it is possible to produce a report showing the use of VBS for a specified period of time, for a specific date or for a specific hour associated to your login ID and password. Using this report it is possible to check the average turnaround times for a lorry for each VBS booking.

Simplified VBS - Appointment reports.

To produce a report enter the start date and the end date, covering the period for which a report is required, and then click “Run”. The screen will display a report displaying the number and types of bookings associated with your login ID and password. It is possible to print this report or to select a specific date.

Once the detailed report for a specific date has been generated it is possible to select a specific hour, which will produce a report showing the detail and performance of individual VBS bookings.

Your Accounts

Every VBS customer has a personal account which allows DP World Southampton’s Finance Department to produce monthly invoices. VBS also provides real-time billing information on-demand.

VBS - Accounts report.

A VBS customer is able to access their personal account to see their liability. An account history is also available.

To access your account information select “Your Accounts” from the report menu. Account details available for viewing will appear in the drop down selection box. Click on the invoice required and press “View Selected”.

The accounts for the current month are generated each morning and will show transactions up to the previous day. Any transactions after that will not show until the next update.

The final monthly figures will be generated on the first day of the month for the previous month. Refunds will not be calculated until the end of the month and are not included here.

Clicking one of the links will expand out that particular section and show the details.

If the account detail selected is for a previous month, it is possible to print the official invoice.